Refund Policy
At United Techlab, we strive to ensure the highest quality in our legacy modernization and engineering services. This Refund Policy outlines the terms and conditions regarding refunds for our services.
Service Agreement Governance: As a B2B professional services company, our engagements are primarily governed by the specific Master Services Agreement (MSA) and Statement of Work (SOW) executed with each client. In the event of any conflict between this policy and your specific SOW/MSA, the terms of the SOW/MSA shall prevail.
1. Professional Services
Due to the nature of professional services and the allocation of resources, refunds for services rendered are generally not provided.
- Time-and-Materials Engagements: Fees are billed based on the time and resources expended. Refunds are not issued for hours already worked and approved.
- Fixed-Price Engagements: Payments are typically tied to specific milestones and deliverables. Acceptance of a deliverable represents satisfaction with the work, and payments made for accepted milestones are non-refundable.
- Retainers: Retainer fees reserve our resources for your project and are non-refundable unless otherwise specified in your SOW.
2. Cancellations and Termination
Clients may terminate services in accordance with the termination clause in their MSA/SOW.
- Notice Period: Termination usually requires a specified notice period (e.g., 30 days). Services provided during the notice period will be billed and are non-refundable.
- Unused pre-paid service fees: If a contract is terminated early by the Client for convenience, any unused portion of pre-paid fees for future services may be refunded or credited, subject to any unrecovered costs or non-cancellable commitments made by United Techlab on the Client's behalf.
3. Non-Refundable Items
The following items and expenses are strictly non-refundable:
- Third-party software licenses or subscriptions purchased on the Client's behalf.
- Travel and accommodation expenses incurred in connection with the project.
- Consultation fees for initial assessments or discovery phases that have been completed.
4. Billing Disputes
We value transparency in our billing. If you believe an invoice is incorrect:
- You must notify us in writing within the timeframe specified in your MSA (typically 10-15 days from invoice receipt) of any disputed charges.
- We will investigate the dispute in good faith.
- Undisputed portions of the invoice must be paid by the due date.
5. Contact Us
If you have any questions regarding this Refund Policy or need to discuss a billing matter, please reference your SOW number and contact us at:
Last updated: February 21, 2026