Refund Policy

Last updated: January 26, 2026

At United Techlab, we believe that trust is built through clarity and accountability. This Refund Policy explains how refunds are handled for our service-based engagements and is designed to align with the guarantees we make publicly and contractually.

1. Scope of This Policy

United Techlab provides professional, service-based engagements, including legacy system modernization, architecture design, and related engineering services.

Refunds are not automatic and are governed by:

  • This Refund Policy, and
  • The specific contract, Statement of Work (SOW), or engagement agreement executed with the client

Where there is any conflict, the terms of the signed agreement will take precedence.

2. Fixed-Scope Pilot Engagements

Most engagements with United Techlab begin with a paid, fixed-scope pilot.

For pilot engagements, we offer the following assurance:

  • If the client determines that the services delivered during the pilot do not meet the agreed expectations,
  • And raises this concern during or immediately after the pilot review phase,

United Techlab may, at its discretion, provide a refund of up to 50% of the pilot fees paid, subject to the conditions below.

The intent of this policy is to:

  • Reduce initial engagement risk
  • Allow clients to evaluate our working model
  • Demonstrate accountability early in the relationship

3. Conditions for Refund Eligibility

A refund request may be considered only if:

  • The services were delivered materially outside the scope or objectives defined in the applicable SOW
  • The concern is raised in writing within 15 calendar days of the relevant milestone or pilot completion
  • United Techlab is provided reasonable opportunity to review, clarify, or address the concern

Refunds will not apply where dissatisfaction arises due to:

  • Changes in business priorities
  • Requests for additional scope, features, or redesigns
  • Delays or blockers caused by incomplete access, dependencies, or client-side constraints
  • Subjective preference when agreed deliverables have been met

4. Milestone-Based Engagements (Non-Pilot)

For larger, multi-phase modernization programs:

  • Payments are structured around clearly defined milestones
  • Each milestone represents completed and reviewable work
  • Refunds, if any, are limited to the specific milestone in question

United Techlab does not offer refunds for:

  • Work already delivered, reviewed, and accepted
  • Milestones completed in accordance with the SOW

5. What Refunds Do Not Cover

Refunds do not apply to:

  • Time already spent on discovery, analysis, or architectural work
  • Third-party costs incurred on behalf of the client
  • Infrastructure, cloud, or licensing expenses
  • Services delivered outside the original scope without written amendment

6. Dispute Resolution Process

If a client believes services were not delivered in accordance with the agreed terms:

  1. The concern should be raised with the assigned point of contact or account owner
  2. Alternatively, clients may email contact@unitedtechlab.com with a detailed description of the issue
  3. United Techlab will review the concern internally and respond within a reasonable timeframe
  4. Where appropriate, remediation, clarification, or refund options will be discussed collaboratively

Our goal is always to resolve concerns professionally and constructively.

7. Our Commitment

While no modernization effort is risk-free, we are committed to:

  • Transparency in scope and delivery
  • Clear communication throughout the engagement
  • Owning outcomes we commit to
  • Acting in good faith when expectations are not met

This Refund Policy exists to reinforce that commitment, not to replace mutual trust and collaboration.

If you have questions about this policy, please contact us at contact@unitedtechlab.com